Covid-19 is something that no one could have predicted, and as we move forward paying close attention to customers and the clues they provide will be essential to running a successful business. With customers not coming back to shops for some time, business owners need to figure out how to still provide services for them. Having an insight into what customers think help you provide better for the outcomes of new consumer trends. Watch social media, customer reviews and individual feedback to provide answers so you can respond in a positive manner.

Key Takeaways:

• Now is a good time to gather customer feedback because everyday transactions hold more emotion.
• Your core values matter, and the crisis has brought a greater sense of responsibility and community.
• During the crisis, the general public can see which businesses are looking after their employees.

“It’s time to react to your consumer’s behaviour, gather all of data that will help you take the steps to recovery, and make sure your customer experience (CX) is ready and suited to this new post-Covid customer base.”

Read more: https://www.smartinsights.com/user-experience/customer-experience-management-cxm/how-feedback-prepare-life-covid19/